Does someone have to be present at home while availing the services?

The service can be done in customer’s absence however one authorized representation from customer’s side is requested as permission is sought by our team before accessing certain areas like Cup-board or Enclosures, highlight if any area is fragile, hand over precious items if its lying in open etc. Exceptions being new or full empty house where customer’s presence is only requested at the start and finish for handover process. One Team leader is deployed for every full house cleaning jobs like Intensive, Deep Cleaning Services to supervise and coordinate with customer.

Do I have to organize cleaning supplies or team will bring its own?

The team will carry relevant cleaning chemicals and aids as per the service booked. We would request to provide basics such as garbage disposable area, Live electricity and water supply is required.

What if I am not happy with the service provided?

At cornerstone we can assure you of the best professional service however if you have any complaints, suggestions or feedback in regards to the service quality or the team, pricing etc please give us a call to our support at 9886454324 or email us at info@cornerstoneservices.in. It is advised to do this within 24 hours of your service delivery.

What happens in case the requested job takes more time than expected?

We understand that your time is valuable and will always strive to limit the time spent by cleaning expert at the site. However the job might take longer than expected based on the level of soiling or nature of cleaning. Please do expect a buffer of an hour more or less than the stated time to complete the task.

Are the chemicals used safe and bio-degradable?

Cornerstone Home cleaning uses chemicals from the Global brand “Buzil rossari” having Green seal certification. All the chemicals are odourless and safe for infants, aged people and pets.